Candles are life!
Customer Care Associate – Seasonal
P.F. Candle Co. - Los Angeles, CA
Job Type: Part-time
Hourly Wage: $22/hr
Full Job Description
We are seeking a Customer Service Associate to facilitate day-to-day communications and support for our retail customers during our busiest time of the year - Candle Season! Our Customer Care team acts as the voice of P.F., ensuring a meaningful and positive experience from the first impression onwards.
This position will work remotely from home. It is part-time (3 days a week) with the potential to cover weekday and weekend shifts. This is a seasonal role, ending December 31, 2020.
Offer timely, comprehensive support to all customers for any inquiries or issues that arise.
Provide expert knowledge and education on product line and care/proper use suggestions.
Direct communications via email, social media, website reviews, phone, and in-person engagement.
Work to reduce response time across channels while increasing overall rating of P.F. experience.
Ensure customer related issues are tracked and consolidated in our CSS system, efficiently communicated to all relevant team members, and resolved in a prompt manner.
Assist in reporting customer feedback and ticketing data by properly tracking tickets in real time and compiling data across all channels.
Actively look at the “bigger picture” to promote department growth and overall improvement for company.
Suzi’s Cover Letter:
Dear Light Shine Brighters,
I am the queen of all things candle. I used to spend so much on candles. So much. My scents would change as often as I would change underwear. And sometimes that would be a lot in one day depending on how many “friends” I’d be entertaining in any one day. (I’m popular).
I like small candles, medium candles, and big candles. Candles set the mood. I’ve been known to help my squad make things romantical for their boos. They always come to me for advice. I always know which candles to pick. Everybody wins!
Your Candelabra Star,
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I'm just your average girl who wants a kick-ass life and... love! If I could be a superhero, that would be AWESOME! I'm currently a "phone actress" looking for a really cool career. Don't get me wrong-- I love giving a hand to dudes who need someone to chat with. Everybody needs somebody! But, my parents keep telling me I need a respectable job. Sigh.