I am so good with people!
Silverspot Cinemas – Miami, FL
Guest Relations incumbent must be the Ambassador of the Cinema. Greet every Customer with a smile and be professional when assisting them with any and all services. Assist Customers with printing out tickets and refunding tickets when necessary. Greet all Customers upon arrival to theater. Assist guests by answering phones and returning e-mails in a timely & professional manner. Assist all departments in being receptive to the needs of Customers. Assist Customers with all pertinent information as required. Provide feedback from customers to Managers for action and / or attention.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Check daily emails on outlook for Customer inquiries, current updates, changes, etc...
Take out the tickets that are to be picked up that day and place them to the right of the right monitor for convenience and fast pick up.
Check to see if there are any voices messages and respond back immediately.
Check the paper level on the kiosk to have an idea of which ones to keep an eye on and when to change.
Check the LCD's for errors, if any, report them to a manager.
Prepare outside seating for the day.
Keep kiosks clean and in proper working order as well as surrounding area.
Restock business cards, envelopes, gift cards and ticket printer paper at the hostess stand when needed.
Suzi’s Cover Letter:
Dear Spot-On ers..
I’m so good at guest relations. That’s why I’m popular as a phone actress! I’m very attentive to needs and wants and desires. A happy customer is a happy day for everyone involved!
Plus, as a kid, I wanted to be a stewardess. To me they are the ultimate service agents. I mean, they know stuff. Look cute in their uniforms. Get to date pilots. And people love them.
I want people to fly our friendly theater. Get it? Can’t wait to chat with you. Can I be of service to you? Can I punch your ticket?
See. I’m good.
Silver Stars for Silverspot,
I'm just your average girl who wants a kick-ass life and... love! If I could be a superhero, that would be AWESOME! I'm currently a "phone actress" looking for a really cool career. Don't get me wrong-- I love giving a hand to dudes who need someone to chat with. Everybody needs somebody! But, my parents keep telling me I need a respectable job. Sigh.